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If you are like most business owners, you do not want to deal with IT details. You want to focus your attention on achieving your long-term business objectives and managing your day-to-day business operations. You need a business partner like WAF Enterprises to manage part or all of your IT needs. Our services include:
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IT Management
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IT Management
Do you need an independent verification and validation of your current network infrastructure? We perform evaluations of installed or proposed network infrastructure components to provide the true answers to your questions. Key areas of evaluation include Security Audit Reviews, ITIL Best Practices, Configuration Management, Risk Assessment, Vulnerability Management, Network Architecture, Business Continuity and Support Services. Read More >>

Technical Documentation
Do you need professional documentation for business or workflow processes or technical procedures to meet SLA requirements in a timely manor? If so, let our staff bring our expertise and training to assist you with your needs. Read More >>

Workflow
Workflow is the series of activities that are necessary to complete a task. Each step in a workflow has a specific step before it and a specific step after it, with the exception of the first step. In a linear workflow, the first step is usually initiated by an outside event. If the workflow has a loop structure, however, the first step is initiated by the completion of the last step.

Flowcharts and process maps are useful tools for visualizing the number and order of steps in a workflow. Flowcharts use simple geometric symbols and arrows to define if/then relationships. Process maps look somewhat similar, but they may also include support information, documenting the resources that each step in a business process requires.

Workflow can be automated with software tools that use business rules to decide when one step has been completed successfully and the next step can begin. Some Workflow Management Software (WMS) programs can also coordinate dependent relationships between individual steps, a concept known as workflow orchestration. Workflow documentation and business process modeling are important aspects of Business Process Management (BPM). Read More >>

Workflow Management
What is Workflow Management?
The general understanding of workflow management or business process management is the automation of business processes. This includes orchestration of all parts of the business process, the management of all user interactions and administrative tasks.

Business Processes
Business processes in the scope of the Stardust Engine are understood as a set of well-defined tasks and execution rules for them to achieve a specific goal. The execution rules include rules for the task execution, task dependencies and execution side effects. A business process should be repeatable, i.e. the tasks and rules should describe a typical problem at a generalization level matching most, if not all concrete occurrences of the problem.

It should be emphasized that the term "business process" in this sense is not restricted to a certain problem domain. The definition includes "common sense" business processes like handling a support case but also very technical processes like managing tasks in a chemical production line.

A common example is the support case handling in a company selling a specific product:
  • It has a well-defined goal: resolving support cases for the product.
  • It is composed of smaller tasks such as handling the receipt of the case, evaluating the case, fixing the case and delivering the fixed product to the customer.
  • It obeys specific rules, like following a different procedure depending on the evaluation result of the support request.
  • It is repeatable.
An important characteristic of many business processes is their interactive aspect involving human resources making decisions, entering data etc. Workflow management systems take care of this by providing contracts for user interactions and supporting the management of resource worklists.

Workflow Management Goals
Automation of processes executed manually in a business is surely the most prominent and the most basic goal of using workflow management.

Business Process Automation - Automation of business processes is seldom realizable out of the box. It often requires a formalization of processes never performed before in a problem domain.

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What is a Workflow?
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Read More >>


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